Terms and conditions
Velance Aviation Club is a trade name of the sole proprietorship of Faber Valkering, located at Rondtanderlaan 6, 2171 LW Sassenheim, the Netherlands, and registered in the Trade Register of the Dutch Chamber of Commerce (KvK) under number 42100899.
VAT identification number: NL005497336B63.
Velance Aviation Club can be reached at contact@velanceclub.com and via the contact form on velanceclub.com. The registered address is not a publicly accessible visiting location.
Velance Aviation Club is not an association. Participation does not confer voting rights, ownership rights or any control over the business.
In these terms, the following definitions apply:
- Velance: Velance Aviation Club, the sole proprietorship of Faber Valkering;
- customer: any natural person or legal entity that enters into an agreement with Velance or uses Velance's services, including candidates, members and guests;
- consumer: a customer who is not acting in the course of a profession or business;
- services: all services offered by Velance, including membership, Digital Squadron, Destination Intelligence, fly-outs, events and future services;
- membership: the personal, non-transferable agreement that grants access to Velance's community and membership services and that is currently offered free of charge;
- Digital Squadron: Velance's private online member environment;
- Destination Intelligence: the part of Digital Squadron containing practical information on airfields and destinations;
- fly-out: a programme at a destination that is offered separately;
- PIC: the pilot-in-command of a flight;
- website: velanceclub.com and the environments linked to it.
These Terms and Conditions apply to every offer, agreement and service of Velance.
In addition to these Terms and Conditions, supplementary terms apply to specific services:
- the Membership Terms for membership;
- the Fly-out Terms for participation in fly-outs.
In the event of a conflict, the Membership Terms and the Fly-out Terms prevail over these Terms and Conditions, solely for the subject matter they govern. In all other respects these Terms and Conditions remain fully applicable.
Deviations from these terms only apply if Velance has confirmed them in writing.
The applicability of the customer's purchasing or other conditions is expressly rejected.
Provisions that solely protect consumers do not apply to customers acting in the course of a profession or business.
Offers, prices and programmes on the website are non-binding, unless expressly stated otherwise.
Velance may withdraw or amend an offer as long as the agreement has not yet been formed.
Obvious mistakes or errors in prices, texts or programmes do not bind Velance.
An agreement is formed at the moment Velance confirms the application, registration or order in writing or electronically, subject to what the supplementary terms provide in that respect.
Velance may refuse an application without giving extensive reasons.
Illustrations, images, videos and descriptions give an impression of the service and are not binding as to the exact performance.
Velance makes an effort to carefully perform the services it has expressly undertaken itself, with the care that may be expected of a reasonably competent and reasonably acting provider.
In principle, Velance only has an obligation to use best efforts and does not guarantee results, unless Velance has expressly promised a specific result in writing.
In performing its services, Velance may engage third parties, including hotels, restaurants, activity providers, carriers, hosting providers, payment service providers and other suppliers.
Velance may determine the manner and order of performance within reason.
Time limits stated by Velance are indicative, unless expressly agreed as strict deadlines.
The customer provides in good time all information that Velance reasonably needs to perform the agreement, and is responsible for its accuracy, completeness and currency.
The customer keeps their contact details up to date.
The customer keeps their login details confidential and does not make their account available to others.
The customer behaves respectfully and responsibly towards other customers, suppliers and Velance, and acts in accordance with the rules of conduct in the supplementary terms.
The customer does not use the services for unlawful purposes or in a way that may cause harm to Velance, other customers or third parties.
If the customer fails to fulfil their obligations, Velance may suspend performance and charge the reasonable costs arising from this.
If a customer causes damage or costs to Velance through a shortcoming attributable to them, incorrect information, a breach of these or the supplementary terms, or unlawful conduct, Velance may recover that damage and the related reasonable costs from the customer, to the extent permitted by law.
Velance organises the community and, where expressly stated, parts of a programme at a destination.
Velance is not an airline, not a pilot, not an aircraft owner and not an aircraft rental company. Velance does not organise or operate a customer's individual flight, does not provide aircraft, does not form aircraft teams, does not broker available seats and does not determine who flies with whom.
Velance is not a party to arrangements between customers, members, guests or third parties regarding the use or provision of an aircraft, nor to arrangements regarding the sharing of flight costs between pilot and passengers. Any such arrangement regarding a flight, aircraft, seat, transport or cost sharing is made entirely outside Velance and is solely at the risk and responsibility of the parties involved.
Velance bears no responsibility for licences, ratings, medical fitness, recent flying experience and currency, airworthiness, aircraft insurance, weight and balance, flight preparation, fuel planning, route planning, alternates, weather assessment, or go/no-go decisions.
Every PIC remains fully and independently responsible for the preparation, conduct and safety of their flight, and for the decision whether or not to carry out a flight.
Information, routes, briefings or examples from Velance are never binding operational advice and do not relieve the PIC of their own legal and operational responsibility.
This article supplements and is without prejudice to what is provided in Article 8 and Article 10 of the Membership Terms.
For membership itself, Velance does not currently charge a monetary membership fee. This article relates to fly-outs and other paid services offered separately by Velance.
Prices communicated to consumers include VAT and include mandatory costs, unless expressly stated otherwise.
Payment is made through a payment method offered by Velance and within the period stated on the invoice.
In the event of late payment, Velance may, once the applicable statutory reminder requirements have been met, suspend its services and charge statutory interest and legally permitted extrajudicial collection costs.
Velance may change its prices for future periods or new paid services. For continuing agreements, what the supplementary terms provide in that respect applies.
Set-off or suspension by the customer is only permitted to the extent that the law mandatorily requires it.
Velance strives for reliable and available services, but does not guarantee uninterrupted availability of the website, Digital Squadron or other digital environments.
Velance may temporarily take digital services out of use for maintenance, security, outages or improvements. Velance tries to announce planned interruptions in good time.
Velance may maintain, improve, renew, extend, restrict, replace, temporarily suspend or discontinue its services, functionalities and digital environments. In the event of materially adverse changes, Article 17 of these terms and applicable mandatory law apply. Velance does not guarantee permanent or uninterrupted availability of its services.
Information provided by Velance, including Destination Intelligence, is intended as practical orientation and does not replace official sources or professional advice.
Official sources always take precedence over information from Velance, including AIP, NOTAMs, METAR/TAF and other official weather information, airport publications, PPR requirements, opening hours, customs information, handling requirements and other applicable regulations. Every customer remains responsible for consulting this current official information themselves.
Information may change, become incomplete or contain errors after publication. Velance gives no guarantee as to the accuracy, completeness, currency or suitability of information for a specific flight, destination or operational situation.
Use of information from Velance, and decisions based in part on that information, are at the user's own risk and responsibility, subject to liability that cannot be excluded under mandatory law.
When a customer contributes information, texts, photos or experiences to a Velance environment, they grant Velance a non-exclusive, royalty-free and transferable right to use that contribution within the services, including to store, moderate, edit and display it. The customer retains the rights to their own original contributions.
The customer warrants that they are entitled to share the contribution and that it does not infringe the rights of third parties.
Velance may moderate, edit or remove contributions that are incorrect, outdated, inappropriate or in breach of these terms.
All rights in the website, the trade name, trademarks, logos, design, texts, software, databases and content created by Velance rest with Velance or its licensors.
The customer only obtains a personal, non-transferable right of use for the duration and purpose of the agreement.
Without prior written permission, it is not permitted to commercially exploit Velance material, copy it substantially, resell it, systematically collect or scrape it, or make it public beyond normal personal use.
Velance processes personal data in accordance with applicable privacy legislation. The processing is explained in the privacy policy on velanceclub.com.
The customer only provides personal data of third parties if those persons have been informed and the customer is entitled to do so.
Contact and personal data that the customer obtains through Velance's services may only be used for contact that reasonably fits within the community, and not for spam or unsolicited commercial mass outreach.
1. Scope of Velance's responsibility
Velance is solely responsible for the proper performance of obligations that it has expressly undertaken itself.
The existence of a membership, of Digital Squadron, of Destination Intelligence or of participation in a Velance community does not mean that Velance assumes responsibility for the activities, decisions or performance of customers, members, PICs, guests or third parties.
2. Velance is not responsible for
- individual flights;
- transport by members, guests or third parties;
- operational decisions of a PIC;
- flight preparation;
- choice of aircraft, airworthiness, maintenance and technical condition of an aircraft;
- insurance of an aircraft or of its occupants;
- the availability or suitability of an aircraft or seat;
- the composition of aircraft teams;
- arrangements between customers or members among themselves, or between customers/members and third parties;
- cost sharing between participants;
- acts or omissions of other customers, members or guests;
- information that customers or members provide themselves;
- damage resulting from failing to check current official aeronautical information;
- consequences of using outdated, incomplete or incorrect unofficial information;
- acts or omissions of independent suppliers and other third parties, to the extent Velance is not itself responsible for them under the agreement or mandatory law.
3. Extent of liability
To the extent permitted by law, Velance is only liable for direct damage that is the direct result of a shortcoming attributable to Velance in an obligation that Velance has expressly undertaken itself.
To the extent permitted by law, the following are excluded:
- indirect damage;
- consequential damage;
- loss of profit;
- loss of income;
- loss of savings;
- loss of opportunities;
- loss of data;
- reputational damage;
- lost holiday days;
- damage arising from decisions of customers or PICs based on unofficial information.
4. Insurance limit
To the extent permitted by law, Velance's liability is limited to the amount actually paid out in the relevant case under Velance's liability insurance, plus the applicable deductible.
5. Exceptions
The limitations and exclusions in this article do not apply:
- in the event of intent or deliberate recklessness on the part of Velance;
- in the event of personal injury, to the extent this is the safest and legally necessary wording;
- to the extent liability may not be limited or excluded under mandatory law;
- where other statutory exceptions apply.
6. Fly-outs
For specific liability in connection with participation in fly-outs, the separate Fly-out Terms apply. The provisions of this article continue to apply in addition, to the extent the Fly-out Terms do not deviate from them.
A claim does not lapse earlier than the statutory limitation period provides. The customer reports damage or a shortcoming as soon as possible so that Velance can investigate the problem and resolve it where possible, and takes reasonable measures to limit damage.
To the extent permitted by law, the customer indemnifies Velance against claims by third parties arising from conduct, a shortcoming or a breach attributable to that customer or to a guest registered by them, including:
- incorrect, incomplete or unlawfully provided information from the customer;
- acts or omissions of the customer in breach of these or the supplementary terms, or of the law;
- content posted by the customer that infringes the rights of third parties;
- the use or provision of an aircraft;
- the conduct of a flight;
- operational decisions as PIC;
- arrangements with other customers or members;
- cost sharing or transport;
- damage to third parties caused by the customer or a guest;
- breach of aviation regulations;
- the behaviour of a guest registered by the customer.
To the extent permitted by law, this also includes reasonable legal costs and costs of defence.
This indemnification does not apply to the extent the claim was directly caused by conduct attributable to Velance itself for which Velance is liable under mandatory law.
Velance is not obliged to perform if it is prevented from doing so by circumstances reasonably beyond its control, including:
- failure of hosting, communication or payment services;
- cyber incidents despite reasonable security measures;
- government measures;
- severe weather conditions and natural disasters;
- war, terrorism or civil unrest;
- strikes;
- failure or insolvency of essential suppliers.
In the event of force majeure, depending on the circumstances, Velance may suspend performance, restrict services, adjust programmes, postpone activities, relocate activities, offer alternatives or cancel activities.
Velance is not obliged to compensate damage arising solely from a force majeure situation, to the extent permitted by law.
Velance tries to resume its services or offer a reasonable alternative as soon as possible.
If the force majeure situation lasts longer than sixty days, either party may terminate the agreement in writing for the part not yet performed, without being liable for damages. Amounts already paid for paid services that are definitively not delivered will in that case be refunded, to the extent this cannot be excluded contractually or by law.
Velance may suspend its services or terminate the agreement if:
- the customer fails to fulfil their obligations despite a reminder;
- there is fraud, misuse or seriously culpable conduct;
- there is an acute safety risk;
- the customer is bankrupt or has applied for a suspension of payments.
Velance may immediately and temporarily suspend access to its services, account or community while an investigation is taking place into, for example, a safety incident, fraud, misuse, a complaint, a personal data breach, unwanted behaviour, a possible breach of the community rules, possible pressure on a PIC, or any other circumstance that may pose a risk to Velance, customers or the community. Velance does not need to have first definitively established that a breach has occurred before proceeding to such a temporary suspension.
Velance bases suspension or termination on a concrete and reasonably defensible ground and, unless the situation requires immediate action, gives the customer an opportunity to explain.
A temporary suspension or a termination under this article does not in itself give a right to damages or compensation, to the extent permitted by law.
The consequences for membership and for current fly-out bookings are set out in the relevant supplementary terms.
Provisions that by their nature are intended to continue after termination remain in force. This includes in any case the articles on intellectual property, liability, indemnification, personal data and governing law.
Velance may amend these Terms and Conditions where there is a reasonable cause, including changes in laws and regulations, safety reasons, technical developments, adjustments to its services or clarification of provisions.
In the event of a material change, Velance informs customers with a continuing agreement at least one month in advance and makes the amended terms available in a durable and accessible manner before the effective date.
If a change materially adversely affects the customer's position and is not legally required, the customer may terminate the agreement before the effective date of the change.
Minor technical, editorial or customer-favourable changes may take effect immediately.
Each agreement is governed by the version that applied at the time it was formed, unless an amendment in accordance with this article has entered into force.
Complaints should be reported as soon as possible via contact@velanceclub.com or via the contact form on the website, so that Velance has the opportunity to investigate the problem and resolve it where possible.
Velance confirms receipt of a complaint and aims to respond on the substance within thirty days.
The parties first try to resolve a dispute by mutual consultation.
Submitting a complaint does not suspend the payment obligation, except to the extent the law provides otherwise.
Dutch law applies to all agreements with Velance and to these terms.
Disputes will be submitted to the court with jurisdiction under the law in the Netherlands. A consumer retains all protection under mandatory consumer law that applies to them, including the right to submit a dispute to the court with jurisdiction under the law.
If a provision is void or voidable, the remaining provisions remain fully in force. In that case the parties will consult to replace the provision concerned with one that comes as close as possible to the intent of the original provision.
Velance may transfer its rights and obligations under the agreement to a successor, for example on conversion of the business into a private limited company or on a takeover of the business. Velance will inform the customer of this. The customer may not transfer their rights and obligations without Velance's written permission, subject to the transfer arrangement in the Fly-out Terms.
Velance Aviation Club
KvK: 42100899
VAT identification number: NL005497336B63
contact@velanceclub.com
velanceclub.com
Version 2.0 — 15 August 2026